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      Customer Care Representative Interview

      Aug 15, 2019
      Anonymous employee
      Crystal Lake, IL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Snap-on (Crystal Lake, IL)

      Interview

      They have "recruitment day". They give you a tour, take turns answering basic interview questions (this will be a group interview with 5-6 people), then they pair you with a person from the department to shadow them for an hour. Once that is done they put you on a mock call and test your abilities. 2 interviews back to back if all goes well.

      Interview questions [1]

      Question 1

      What is the difference between a customer service experience and good customer service?
      Answer question