I applied for the Sales Trainer position but was called and asked if I wanted to interview for a Customer Service position. They assured me it wasn't a call center position. Instead of disqualifying myself right out of the gate, I accepted the interview and figured if I did well, I would have a small amount of leverage to ask about the sales trainer position. In the days upcoming the interview, I received a few calls from the various recruiters asking if any questions had come up about the position. I thought, hey this is pretty cool they seem to care enough about the applicants to keep in contact with them. I arrive to find it is going to be a group interview. There are several other folks milling about the lobby with that nervous, distrustful look in their eyes. After about 10 minutes someone from SoFi comes down and hands us some name tags and a marker. She takes us upstairs and asks us to sign in and then take a seat. This company very tightly controls what people see and watches your every move. Discrete cameras everywhere and every area we were led into seemed to have it's employees leave the moment we got there. They used I/O Psychology to a degree which made me uncomfortable. After 15 minutes of waiting in the SoFi lobby we were led into a conference room with more cameras. A few other hiring managers piled in with us and the group interview began. It started by the Operations Manager telling us how much money we will make and about the unlimited vacation days, benefits, and on-site catering. It then segued into a description of the job, it was definitely a call center position. The company expected your 24/7 loyalty, your schedule was not your own, and only the "rockstars," got to ask for a preferred schedule. I could tell the place was run with military precision. The location I was interviewing at had been open since October 2016, I asked about the average retention of employees and was told that the longest team member was there since April 2017. The questions began in a round robin fashion, if you interview with them pay very close attention to how they phrase things. They are looking for you to answer these questions in a very specific way and order, but they will read them out of order to throw people off. At one point of the interview, one of the recruiters stopped an applicant from answering and told everyone else in the room not to do what they did, they really do not like individuality here. You'll know the recruiter by the ridiculous image he tries to cultivate with his mustache, his presumptuous, vitriolic attitude. He's the kind of guy that will run you off the road in traffic and then blame you for it. They close the interview by asking you to select one candidate in the room you'd move forward if you were in their position. Regardless of my thought on the group interview, I was asked to move on to individual interviews that day. I was led to a room where I waited from 30-40 minutes for someone to interview me. Judging by the cameras they were probably watching me the whole time, psychologically sizing me up and seeing how I deal with boredom. I was interviewed by two managers who both asked me the same questions from the same sheet of paper. It was clear neither of them had much interview experience and interviewing me was more of an inconvenience for them. I asked again about team retention and neither manager seemed to know how long their teams were there. One guessed April, the other May. They had only been on board for a few months themselves. I asked about upward mobility and was told that it's only available to employees and that they had to be rockstars and that since so many people applied it wasn't worth going for it. Once the interview was over I was escorted out and left to my own devices for the rest of the day. The interview process for me lasted about 3 hours and 45 minutes. I emailed a thank you note when I got home and made clear my desire to interview for the Sales Trainer position, my prior experience makes me very qualified for that position. About a week later I received a call offering me the Customer Service position, I inquired about the Sales Trainer position again, was told to wait a minute, then received two emails, one saying they went a different direction with the Customer Service position and the other saying I wasn't qualified for the Sales Trainer position. If you don't mind being a corporate cog on a schedule built by military precision and absolutely no job security this is the place for you. They pay well and what perks they offer sound like a good deal. If you think freely and can't stand the idea of every moment of your day being dictated then look elsewhere. I got the impression that human beings are furniture for them and you are only useful until you burn out, they will burn you out, and then they'll show you the door all within your grace period.