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      Southwest Airlines

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      Customer Service Agent Interview

      Sep 23, 2011
      Anonymous employee
      Accepted offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Southwest Airlines in Jul 2011

      Interview

      Job was advertised mid July, to which I applied. I was contacted by e-mail 1-2 days later to schedule a phone interview, though they could not accommodate a phone interview for another 2 days. Phone interview was informal, mostly questions about myself or my resume, and advised what my job would entail, including pay which was non negotiable (and very low.. faaaaar less than my previous job). The interviewer on the phone was very friendly and advised I had passed and will be scheduled for a face to face interview. The face to face interview was booked for 4 days later. The face to face interview was ok, 4 people interviewed and lots of general interview questions about my past jobs and about me, luckily I'd done my homework and expected what I would be asked. A week and a half later I received a call advising I had passed to the next step - background checks. They work with another company to do background checks, the company was easy to work with, but if you don't reply straight away they will bombard you with e-mails and calls until you do. There were also drug tests to do and later on fingerprinting once the background checks were complete. I was flown to Phoenix for fingerprinting, this was fun since you are getting sent to fly for free! Back within the same day, then generally it was a week later I was sent to the airport to get my airport badge and sign a few forms. It wasn't until 4 weeks later you are once again sent to Phoenix to finish your airport badge forms and a meet and greet other new hires from yours and other stations. My start date was a week after that, 2 months of playing the waiting game... wow, too long for some people, especially ones in desperate need of money asap. I heard and read a lot of people cannot wait this long for job processing and accept other jobs because they are far quicker in getting you started. I do wonder now if it was worth going through all this to work there, the employee culture they so proudly advertise may well be a lie, though it may just be that Southwest has just changed. At the moment I do not feel the work environment is as I've read. Since I've started I feel quite unwelcome and uncomfortable. Already I sense a lot of gossip within the station. Apparently its ok to get yelled at by a customer, yet they are renowned for putting employees before customers. If you make a mistake or don't do everything by the book, you can be terminated. Apparently they don't mind losing smart people, and there doesn't seem to be any leeway in making a mistake. Termination and warning letters is something they seem to like quoting. Wow I wonder how long I will stay here for...

      Interview questions [5]

      Question 1

      What was a time you helped a co-worker out at work?
      Answer question

      Question 2

      How do you show your fun loving attitude at work?
      Answer question

      Question 3

      What were your duties at your previous job?
      Answer question

      Question 4

      Where do you see yourself in 5 years?
      Answer question

      Question 5

      What was a time you used humor in the work environment?
      Answer question
      10

      Other Customer Service Agent Interview Reviews for Southwest Airlines

      Customer Service Agent Interview

      Jun 7, 2024
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)

      Interview

      The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.

      Interview questions [1]

      Question 1

      What is your biggest weakness?
      Answer question
      1

      Customer Service Agent Interview

      Aug 31, 2023
      Anonymous employee
      Fort Myers, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)

      Interview

      Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer?
      Answer question
      1

      Customer Service Agent Interview

      Jun 13, 2023
      Anonymous Interview Candidate
      Denver, CO
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in Jun 2023

      Interview

      I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.

      Interview questions [1]

      Question 1

      They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.
      Answer question
      1