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      Southwest Airlines

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      Customer Care Representative Interview

      Nov 17, 2011
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Easy interview

      Application

      The process took 4 weeks. I interviewed at Southwest Airlines (Phoenix, AZ) in Oct 2011

      Interview

      Applied online October 8th. Was called October 19th for a phone interview appointment for the next day. Had my phone interview as scheduled; the interviewer was very friendly and fun. At the conclusion of the interview, I was PROMISED I would hear back by phone or email within TWO weeks as to whether I was among the fortunate few that would be moving on to an in-person interview. Two weeks passed and no notice. I let it go because I know they were phone-interviewing approximately 400 of the 800 who applied (I asked). Another week went by and still no response. So I emailed the woman who first contacted me by email with no response. I called the woman who interviewed me, but her voicemail answered. Three days later I finally got the rejection email. All told, the entire process from application to rejection was 40 days, and included 13 days of not receiving the correspondence I had been promised. Nevertheless, I still respect SWA and will be a regular customer of theirs in the future. Truth be told, I wasn't going to be a good fit for the job. I just was willing to do the grunt work for 12-24 months to eventually post out to positions that would fit me better.

      Interview questions [1]

      Question 1

      Same standard phone-interview questions so many others have posted here... no surprises if you read the other postings and be ready to answer those questions.
      Answer question
      1

      Other Customer Care Representative Interview Reviews for Southwest Airlines

      Customer Care Representative Interview

      Aug 10, 2016
      Anonymous employee
      Chicago, IL
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 6 months. I interviewed at Southwest Airlines (Chicago, IL) in Jun 2016

      Interview

      EASY - Typical questions as listed prior. The worst recruitment ever - applied online in April, over the phone interview in early June, face to face interview in late June was told after 2-4 week background check I would start my training late August. After sending the same info over and over again to 4 different ppl at SW and another company Sterling (background checks). I called and asked for the status of my background check. I later received an email stating I had passed my background and I can start training in October for $13.10 an hour. has been the worst and longest plius manipulating expierence ever. I spent time going back and forth, countless faxes and emails for Half a year spent on chasing a entry level job for $13.10!!!!!!!!!!!!!!!!!!!!!

      Interview questions [3]

      Question 1

      Why do you want to work for SWA?
      1 Answer

      Question 2

      How do you bring humor or laughter to work?
      1 Answer

      Question 3

      What order does the employee mean to SWA? Employee - Customer - Stockholders
      Answer question
      8

      Customer Care Representative Interview

      Nov 19, 2014
      Anonymous Interview Candidate
      Atlanta, GA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Southwest Airlines (Atlanta, GA) in Nov 2014

      Interview

      Applied online by submitting my resume. About a week later I was invited to complete an online application if I was still interested providing my ten year work history. Two days later I got a call for a phone interview. I declined to move forward has the recruiter mentioned I would have to travel to Dallas for five weeks to complete training. I was unaware training would be out of state.

      Interview questions [1]

      Question 1

      Why do you want to work for Southwest?
      Answer question
      5

      Customer Care Representative Interview

      Jul 27, 2012
      Anonymous employee
      Accepted offer

      Application

      I applied online. I interviewed at Southwest Airlines

      Interview

      Called in for face to face interview...Asked various questions, non which related to my actual experience more to why I would want to work for Southwest Airlines

      Interview questions [1]

      Question 1

      I expected to give details of my job history but instead it was more of a personality review..
      1 Answer
      1