I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Atlanta, GA) in Sep 2016
Interview
Fairly easy; Sat in a room first with other candidates. Everyone told a little about themselves. Made you feel very comfortable. You have to be very careful when listing your past jobs. If they don't match up, you'll fail the background check
Interview questions [1]
Question 1
Where would you like to be in 5 years? Standard customer service questions. None were considered hard.
I applied online. The process took 4 weeks. I interviewed at Southwest Airlines (Birmingham, AL) in Feb 2026
Interview
The interview process took about a month and was very organized in communication. I had to complete a self interview and Zoom interview. The zoom interview was with two people and I was able to choose a time that worked best for me.
I applied online. The process took 2 weeks. I interviewed at Southwest Airlines (Dallas, TX) in Nov 2025
Interview
They sent a text and an email stating that they would like to schedule a phone interview with me and offered some available slots. The recruiter called 10 minutes late into our 30 minute slot and seemed rushed and distracted.
Interview questions [1]
Question 1
How did I handle juggling multiple task at one time?
I interviewed once with the recruiter and then with a local representative. The interview questions were your typical STAR type questions. The interview was informative and conversational. They went over the important parts of the position and what a day would look like if hired.
Interview questions [1]
Question 1
Tell us about a time you had to deal with a difficult customer.