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      Southwest Airlines

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      Customer Service Agent Interview

      Aug 31, 2018
      Anonymous employee
      Windsor Locks, CT
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. The process took 7 weeks. I interviewed at Southwest Airlines (Windsor Locks, CT) in Aug 2018

      Interview

      Applied on July 7 & got a call for a phone interview on Aug 24 & was asked to come in for a f2f on the 29. Met with the recruiter & station manager. The first thing they made sure of was that I was comfortable. Interview lasted 45 min. There were a lot of laughs & fun conversation. I had a really good time at this interview because they made me feel so welcome. They called me the next day to tell me that they wanted to give me the job. I couldn’t have been happier. Not only was this the easiest & most fun interview I’ve ever had, I got to be myself to them. They got a preview of the true me instead of a wall that you put up in most interviews. There’s more to this process but I’m looking forward to getting the ball rolling now that they offered me the job. I’m so excited to start my new path in my career.

      Interview questions [4]

      Question 1

      Why do you want to work for Southwest Airlines?
      Answer question

      Question 2

      What is your definition of hospitality?
      Answer question

      Question 3

      Give us a time you dealt with an irate customer
      Answer question

      Question 4

      Give us a time you went above & beyond for a customer
      Answer question
      3

      Other Customer Service Agent Interview Reviews for Southwest Airlines

      Customer Service Agent Interview

      Jun 7, 2024
      Anonymous employee
      Phoenix, AZ
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Southwest Airlines (Phoenix, AZ)

      Interview

      The interview was a very casual meet and greet. Several HR employees were sitting at different tables casually asking questions to potential candidates. If the HR Rep was interested, he had you speak to another one of his colleagues. From that point, if they both gave you the thumbs up, you were drug tested and finger-printed on the spot. A job offer came within ten days of that first and only interview.

      Interview questions [1]

      Question 1

      What is your biggest weakness?
      Answer question
      1

      Customer Service Agent Interview

      Aug 31, 2023
      Anonymous employee
      Fort Myers, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Southwest Airlines (Fort Myers, FL)

      Interview

      Behavioral interview questions, know things about the company, have questions for the interviewer, smile smile smile. Have knowledge of the position expectations and qualifications. I would recommend STAR method answers and just be prepared and be yourself.

      Interview questions [1]

      Question 1

      Tell me about a time you went above and beyond for a customer?
      Answer question
      1

      Customer Service Agent Interview

      Jun 13, 2023
      Anonymous Interview Candidate
      Denver, CO
      Declined offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Southwest Airlines (Denver, CO) in Jun 2023

      Interview

      I had attended a hiring event and it was great, Southwest seems to be a great company. It took hours though, so if you plan on attending a hiring event held by Southwest, I'd plan a good 5 hours to be there. Show up dressed good, prepared for an interview. Take your resume.

      Interview questions [1]

      Question 1

      They ask you questions about how you'd react in situations where the customer is frustrated, yelling, etc., coworker disagreements, if a coworker is doing something wrong (how you would address them/ deal with it), and lastly why you're interested in the company.
      Answer question
      1