I applied online. The process took 4 weeks. I interviewed at Spectrum (Melbourne Beach, FL) in Aug 2014
Interview
Over the phone interview about 10-20 mins then if they like you, you move on to a group hiring event where you are interviewed by 1-2 Call center supervisors/Managers/Directors. You are generally offered the position on the spot if they like you and you pass a drug screening.
Interview questions [1]
Question 1
Name a time that you made an unhappy customer leave feeling better then when they started? Name a time you went above and beyond for a customer
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter