I applied online. I interviewed at Spectrum (Kansas City, MO) in May 2017
Interview
It was a panel interview 2 supervisors and the manager first you are given a personality test that ask questions of how would you handle different situations and about your personality .....each took turns asking me different types of question... i had to read a scrip out loud
Interview questions [1]
Question 1
Tell me a time when you had a irate customer how did you handel it without getting supervisors help?
First round was on the phone. Second round in person. Haven't heard back yet, but it was just today. So i am still waiting to hear back. They were very friendly actually. So just waiting to hear back.
Interview questions [1]
Question 1
Experience with difficult customer and how you resolved it
It was great. Easy. Jsut asked a few questions like what would I do if an angry customer calls and have I ever worked somewhere where another employee and I disagreed on something and how did we resolve it.
It was smooth and you know if they like you on the spot so right after interview you get the ball rolling on paper work ro start training.All just be polite and answer the questions.
Interview questions [1]
Question 1
About previous experiences and why you want to work for Charter