I applied online. I interviewed at State Farm (Olathe, KS)
Interview
The first part of it is a test on the computer to ensure that you can type quickly and accurately. You also do some 'mock' calls where a "customer" puts in orders for a product (its all pre-recorded, no real people). Once you go through all of that you do a online video interview called Hirevue where it has 8 questions that you record your answer to. You get 1 or 2 tries to answer each one. I did that on the 9th, and its now the 14th and I still havent heard anything so I'm assuming I didnt get the position.
Interview questions [1]
Question 1
Tell us about a time you had to deal with a difficult co-worker or customer.
I applied through an employee referral. I interviewed at State Farm
Interview
The first step in the process was an assessment requiring you to type and listen to audio. Then a HireVue interview was sent. Lastly, I was invited to a virtual interview with someone from HR. A couple weeks later an offer letter was sent.
Interview questions [1]
Question 1
Tell me a time you had a disagreement with a customer and how you went about that.
Virtual interview where you had to answer a few questions that are recorded and sent to management for review. The interview was easy and you could go back and redo your answer if needed.
Interview questions [1]
Question 1
Tell me about a time where you had to show your leadership skills.
Horrible. Bias. Automation with bias algorithms checking resume and applications. Sometimes in description it indicates relocation to the area will be required, then will ask if you are willing to relocate, but will send a rejection based on not already living in the area
Interview questions [1]
Question 1
Tell us a time that you struggled. What was the situation, what was your actions and what was the result