State Street interview questions

For the PA position, the interview is run-of-the-mill behavioral type interview. This is a interview guide directly from State Street: 1. Provides Outstanding Service/Focus on Clients Tell me about a time when a customer had a significant problem or need. How did you handle it? Tell me about a time when you had to go the extra mile to service a customer. 2. Demonstrates and Facilitates Teamwork Describe a situation when you had to work with others to accomplish a goal. What role did you play in the process? 3. Business/Financial Services Industry Knowledge Why are you pursuing a career in financial services? How do you stay informed about current events in financial services? 4. Follows Instructions/Procedure-Results Oriented Tell me about a time when you were taking on new responsibilities on a job. How did you learn the new process? What steps did you take to ensure the work was completed without errors? Tell me about a time that you didn’t have the information needed to complete an important task? What did you do? 5. Takes Ownership and Initiative Describe a time when you had to handle a work situation involving significant problems or changes. Can you think of a situation in school or at work when you were struggling to understand a new concept or process? What steps did you take to improve your performance? Tell me about a time when you requested additional responsibilities in an assignment or job. 6. Understanding of the Job Tell me about your understanding of the position. What do you think the responsibilities of a P.A./F.A. are? 7. Technology-Oriented/Proficient in Software Applications What PC applications are you proficient in? Have you specifically used spreadsheet applications? The Internet? Describe a time when you used a P.C. or software for research or analysis?