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      Customer Success Manager Interview

      Dec 2, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Easy interview

      Application

      The process took 4 weeks. I interviewed at SurveyMonkey

      Interview

      Unprofessional from start to finish. The recruiter and hiring manager seemed to not like communicating with each other, leading to an uncertain and drawn-out process. During the team interview panel, one of the CSMs was obviously disengaged and not paying attention to my answers. He seemed to have made up his mind before joining the Zoom.

      Interview questions [1]

      Question 1

      Have you used Gainsight before
      Answer question
      2

      Other Customer Success Manager Interview Reviews for SurveyMonkey

      Customer Success Manager Interview

      Dec 29, 2025
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at SurveyMonkey

      Interview

      An HR screen, a meeting with the hiring manager, meeting with a member from the team, a meeting with another manager, and last meeting was a panel or mock meeting ABR/QBR

      Interview questions [1]

      Question 1

      Tell me an example of how you managed to retain a client that was about to churn.
      Answer question

      Customer Success Manager Interview

      May 23, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at SurveyMonkey in May 2022

      Interview

      Interview process was quick and professional. All the members I spoke to were friendly and welcoming throughout the entire experience. They took the time to know you and understand your individual background and situation.

      Interview questions [1]

      Question 1

      What motivates you? How do you prioritize tasks? How do you handle a difficult customer? Give an example of a time you failed to meet a deadline.
      Answer question
      3

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