I applied online. The process took 1 week. I interviewed at Sutherland (Bismarck, ND) in Jul 2020
Interview
I applied online, the same day I was sent a skills assessment. The following day they invited me to a group interview. The group interview only had me and one other person in it. Pretty straight forward the host goes over the company stuff and pay, etc. Then has a one on one with everyone else in the room. Asking you questions and about your self. Asking questions on what you would do in certain situations and how you would be a good fit for the team. She notified me that we would hear back from HR if we were picked. Still waiting.
Interview questions [2]
Question 1
What would you do if someone called in and stated their internet isn't working on their phone. What steps would you take to come up with a solution?
I applied online. I interviewed at Sutherland (Dallas, TX) in Feb 2026
Interview
Convoluted interview process. Micromanaging from the onboarding process. Very distrusting interview process, this company is jaded not sure why they are prejudiced against immigrants. Be careful this company will waste your time and efforts without just cause.
couple of steps, could be shortened (remote position) tech test system knowledge role play one way virtual then actual interview. nothing left to say but has to be at least thirty words long good luck.
Interview questions [1]
Question 1
describe dealing with a problem and youre not sure of the solution
Short and to the point, very professional staff and precise questions. if you don't get accepted you can try again later after 1 month which is considered as a second chance.