I applied online. The process took 2 weeks. I interviewed at Sutherland (Windsor, ON) in Sep 2012
Interview
A brief phone interview in which we covered all the basics of the position I was applying for as well as the "name a time at work when...." questions along with the "what would you do?" questions. I do well at 95% of interviews so this was a breeze for me.
Interview questions [1]
Question 1
Name a time when you had to handle an irate customer and what was the outcome of that situation.
I applied online. I interviewed at Sutherland (Dallas, TX) in Feb 2026
Interview
Convoluted interview process. Micromanaging from the onboarding process. Very distrusting interview process, this company is jaded not sure why they are prejudiced against immigrants. Be careful this company will waste your time and efforts without just cause.
couple of steps, could be shortened (remote position) tech test system knowledge role play one way virtual then actual interview. nothing left to say but has to be at least thirty words long good luck.
Interview questions [1]
Question 1
describe dealing with a problem and youre not sure of the solution
Short and to the point, very professional staff and precise questions. if you don't get accepted you can try again later after 1 month which is considered as a second chance.