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      Synchrony

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      Customer Relations - Work From Home Interview

      Jul 14, 2015
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Synchrony (Phoenix, AZ) in Jun 2015

      Interview

      Application included lengthy testing and role play scenarios. Initial phone interview was not very professional due to the fact that the recruiter called late and wasn't familiar with the questions she was asking me or the information about the position I was applying for. On-site interview was very long and included two interviewers who alternated asking scripted questions and taking lengthy notes, making natural conversation difficult. Engaging the interviewers was nearly impossible because they didn't look up from their scripts. The interviewers did a good job describing the position and what is expected.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer.
      Answer question
      1

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