T-Mobile Customer Service Coach interview questions

Behavioral questions

The first interview was on phone with recruiter. Second was with HR manager over the phone. On the third I was asked to give detailed information about the coaching process, skill vs will, and the next steps in each scenario. I provided verbatim examples of coaching sessions, there was a 2 man team, both with individual areas of focus. Very dynamic, interactive,mutual and challenging at times, overall very positive experience. This was followed by a 1:1 interview with site director.