T-Mobile Customer Service Representative interview questions

After filling out an application online (consisted of personal info, resume, skills and personality test) I got a call a couple days later with and did a phone interview. I was then asked to come in for the initial interview. At the call center I sat and listened to a rep on the phone (supervised a call) for about 30 minutes. I then did a face to face interview with a manager, then another with a superviser. Overall I thought it went well but 3 days later got an email stating i didnt get the position and had to wait a year to apply again [as if!].

I began by filling out the application online. BE AS SPECIFIC AS POSSIBLE ON PREVIOUS EMPLOYMENT DATES!!!!!!! Make sure the dates on your resume match this application as well!!! Then i continued to a skills/personality/IQ intelligence test. Also a series of questions and a simulated program that gave specific scenarios and a 'what would you do in this situation' test. THEN about two weeks later a phone interview. Make sure you emphasize how flexible you are because the shifts change every six months. No questions asked. It is all based on your rankings. I passed that and scheduled an interview for two weeks after that. At the interview I was being watched the second i walked through the door. Be there at least 15 mins early, but not too early. bring your resume and dress professionally. After that i was asked in to be interviewed by one of the senior business managers. I then moved to be interviewed by one of the Floor managers. Then he brought me up to listen in on phone calls for thirty minutes, just to make sure it was for me. I thought it was, so he then conducted another interview. I then went downstairs for another interview by one of the HR members and he offered me the job. He then continued to say that i had to pass a background test. Not only does this include a criminal background screening, but also residential, employment, and education test. It is crazy but bear with it. The company they use is HireRight. they are disorganized, unprofessional, and a pain in the ass. But finally it all turned out ok.