I applied online. The process took 4 weeks. I interviewed at T-Mobile (Old Bridge, NJ) in Aug 2023
Interview
The interview process starts with you sending in a in person video to the hiring manager and then once that's been approved you take an assessment. Depending on if you pass or not you'll move on to the in person interview.
Interview questions [1]
Question 1
How would you handle telling a customer that they weren't eligible for whatever they wanted?
The interview was mostly conversational and focused on sales, communication skills, flexibility, and how I would handle customer interactions. They asked behavioral questions like describing a time I worked under pressure, handled a difficult customer, or adapted to changes at work. They also wanted to know how comfortable I was approaching customers and recommending products or services
I applied online. I interviewed at T-Mobile (Rome, GA)
Interview
The store manager will reach out to you to setup a phone interview. From there you will have a video interview. In the video interview it will usually be the store manager and the district manager.
Straightforward interview process, starting with group interview to weed out the larger group through personality assessment questions. Second interview followed 30 minutes later with 2 interviewers asking typical retail/sales interview questions.