T-Mobile Retail Sales Representative interview questions

Mainly a lot of questions about customet service experiences and how you handle problem customers, they really like to ser that you know stuff about the company and that you know all about uncarrier and what not.

Once applying, and taking my assessment I received a call about a week in half later. It was a phone interview asking about my previous employer and work with sales and customer service. It felt like I did horrible, but a week after that I received a call from the manager asking if I could come in for a face to face interview. Went in met a couple reps and then had to be interviewed by 2 managers. They have a list of each question and the points you need to hit for each question. Basically the problem and what you did to resolve it. It was pretty quick but thorough. After the interview I was called in for another interview with a different store manager and their associate manager for a second interview. Same type of questions. Went home and received a call that the district manager would also call me for an interview. She also asked me the same type of questions in that interview. Soon after they called me again said I would just need to pass background check and I would be hired. That was the longest wait a week in half for those results! The whole process took about a month I started training a month In a half after I first applied.