Customer Service Agent applicants have rated the interview process at TD with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 69.2% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Agent roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at TD overall takes an average of 22 days.
Common stages of the interview process at TD as a Customer Service Agent according to 1 Glassdoor interviews include:
One on one interview: 33%
Background check: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
I had two separate phone interviews, they both lasted about 20 to 30 minutes they asked me about my prior experiences and was offered the job over the phone and by email
I applied online. The process took 2 weeks. I interviewed at TD (Toronto, ON) in Jan 2021
Interview
the interview process was great, the manager asked me basic questions to introduce myself and my interest in retail banking. it was a very casual and personable chat, and heard back from them very fast
In phone , for approximately 40 mins . A person called over the phone and asked all the questions . It was easy but the person was not very enthusiastic towards the interview process!
Interview questions [1]
Question 1
How would you define good customer service?
What appeals to you about this role?
What's the best customer service you've ever received? ...
Can you tell me about a time when you received poor customer service?