I applied online. The process took 1 week. I interviewed at TD (Toronto, ON) in Oct 2016
Interview
I applied this job online and two days after, I got the email to finish the online assessment and simulation exercise. The oneline assessment tooks around 40 mins and exervise is about 15mins.
One week later got the first round telephone interview. Most of questions are basic, such as introduction, my previous experience, what you know about TD and ect.
I was been told to be prepared to get the second round interview, no updates yet.
Interview questions [1]
Question 1
1. Tell me something about yourself.
2. Tell me something you know about TD.
3. Why do you want to become a customer service representative at TD?
4. What is your strongest strength?
5. What do you think the responsibilities of a CSR at TD are?
I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026
Interview
Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.
Interview questions [1]
Question 1
Tell me a time you dealt with a difficult customer.
It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well
I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026
Interview
It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.