The process was standard for a commercial bank: Applied online, received a questionnaire/personality quiz two months later, had an email late in the evening/early night requesting a phone interview early the next day, phone interview was average, was scheduled for a group interview a week later. The group interview was unprofessional. Placed 13 of us in a room together, split us in groups to give a theatrical presentation for their mobile application (felt more like an advertisement) most of the people in the groups are trying to one-up each other, be the "leader/boss", not at all supportive for a team environment. You could either end up with a professional group of people who really help bring out the best in each other, or stuck with confused, unprofessional teenagers. The managers pulled aside each person to have a 2-on-1 interview, which much more simple of an interview than the phone screening, less questions. They are NOT looking for people with many years of education, kind-heart, leadership type, etc. What they want is for people to hard sell their promotions and credit cards. This is what most companies are demanding of their front-end. I was completely prepared for customer service/standard interview questions, but was blind-sided by the last two questions of the phone interview, which consisted of selling their credit cards, and these questions I could not find on the internet. I hope others are more prepared now that I have included them. Friendly tip: they are looking for you to "understand the customer's needs" This may be a customer service representative position, but as a person with many years of customer service experience and minimal experience selling credit cards, this job was not for me, and they chose to select more appropriate candidates. If you can do that, you have a good chance at being hired. The interview was scheduled for 9am-12:30, however, finished at 11am. I arrived at the place of interview (a branch with an office attached) half an hour early, was the first candidate to arrive for roughly fifteen minutes (this is a reminder to those, despite not being hired while being the first to arrive, being early is the professional thing to do, and gives you the opportunity to stand out). As for the demographic/what to expect, the candidates/interviewees were visible minorities 9:4 (Nine were of south-east asian descent, while four were Caucasian) as with many companies, they are looking for "diversity" specifically in predominantly Caucasian cities. Of these 13 candidates, approximately three were female. The panel of managers attending this interview consisted of equal male:female ratios, all of which were Caucasian, late twenties-mid thirties. (Ages were gathered from interview conversation) They will have your CV printed, however it is important that you bring a folder with your resume and cover letter, as one of the other candidates had claimed to have interviewed previously with them, and the managers forgot to bring the CVs of the candidates. The appropriate attire is formal (suit jacket/pants, dress shirt, tie, etc) none of the attending females had skirts. This is to provide insight for those unsure of what to expect, and is not to be taken as anything other than data available to the public.