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      TD

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      Customer Service Representative Interview

      Dec 19, 2012
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at TD in Nov 2012

      Interview

      Long hiring process. First interview was a group interview, did a few group exercises to see if you stand out as well as how well you deal with customer (a lot of role play scenarios to show customer service). If employers were interested in you, you would get hired within a week for an interview with the managers. Once you get interviewed with the managers, you have to give another week or two for them to finish other interviews to decide. Once decided, they forward your information to HR who will then contact you within another week for a Documentation session. This is where you officially sign employment offers, documents etc for TD bank. After you sign the papers, you then give another 1-2 weeks for credit, criminal and references checks until you finally hear from the branch when you start training. it's a secure and safe hiring process however it takes a long time to officially start training at a branch.

      Interview questions [1]

      Question 1

      Tell us about a time where you sold something to someone who didn't want to buy anything? How do you deal with group conflicts? How do you deal with negative customers?
      Answer question
      2

      Other Customer Service Representative Interview Reviews for TD

      Customer Service Representative Interview

      May 17, 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      Mar 1, 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative (CSR) Interview

      Jun 11, 2026
      Anonymous Interview Candidate
      Vaudreuil-Dorion, QC
      Declined offer
      Positive experience
      Average interview

      Application

      I applied through college or university. I interviewed at TD (Vaudreuil-Dorion, QC) in Mar 2026

      Interview

      It was alright nice people they asked lots of questions very solid, to interview was really long and the employees were behind but all in all that was a solid interview. I would definitely recommend the managers and everyone were really nice.

      Interview questions [1]

      Question 1

      Tell me about yourself and your goals
      Answer question