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      Customer Experience Representative Interview

      Feb 7, 2021
      Anonymous employee
      Waterloo, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 weeks. I interviewed at TD (Waterloo, ON) in Dec 2020

      Interview

      Phone interview with an HR representative and 3 weeks after I got a panel interview with 2 managers (video). Both interviews were similar, behavioural questions. The phone interview was longer than the video one. It takes 5 weeks From the day that applied until I got an offer

      Interview questions [2]

      Question 1

      Tell me about a work moment where you get surprised by the circumstances and how did you deal with it?
      Answer question

      Question 2

      Are you familiar with online banking? Tell us about a moment where a customer was tough to handle and how did you solve the problem
      Answer question

      Other Customer Experience Representative Interview Reviews for TD

      Customer Experience Representative Interview

      Oct 10, 2025
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at TD (Toronto, ON) in Jul 2025

      Interview

      Applied online, was called over the phone to schedule a virtual interview with local HR Rep, was then scheduled a second virtual interview with another HR rep. I was then scheduled to come into the branch after speaking with the manager over the phone.

      Interview questions [1]

      Question 1

      What is something you dealt with that was your mistake, how did you deal with it.
      Answer question