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      Customer Service Representative Interview

      Feb 16, 2015
      Anonymous Interview Candidate
      Boston, MA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TD (Boston, MA) in Feb 2015

      Interview

      I applied online and then 2 weeks later I got a phone call from HR. We talked for about 15 min and then she faxed me information to the branch manager. I got a call from the branch manager 10 min after scheduling an interview. The interview took about 30 min and I interviewed with the branch manager and the head CSR. I'm waiting to hear back about their decision.

      Interview questions [1]

      Question 1

      What was one time that you WOWed a customer in your previous job? Did you have sales goals in your previous job?
      Answer question
      21

      Other Customer Service Representative Interview Reviews for TD

      Customer Service Representative Interview

      May 17, 2026
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through an employee referral. I interviewed at TD (Toronto, ON) in Apr 2026

      Interview

      Screening interview with recruiters first, followed by a second interview with the hiring team. If selected, you are then matched with a branch based on fit, availability, and business needs.

      Interview questions [1]

      Question 1

      Tell me a time you dealt with a difficult customer.
      Answer question

      Customer Service Representative Interview

      Mar 1, 2026
      Anonymous employee
      Edmonton, AB
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at TD (Edmonton, AB)

      Interview

      It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well . It was an easy interview, foucs maily on communication skills . I am able to crack in first attempt. prepare well

      Interview questions [1]

      Question 1

      how to deal with an angry customer
      Answer question

      Customer Service Representative Interview

      Feb 4, 2026
      Anonymous Interview Candidate
      Montreal, QC
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TD (Montreal, QC)

      Interview

      The process was not complex and the interviewer was friendly. The time schedule for the interview was respected and the lady did not drag it with more questions. I was stress at the beginning but my interviewer asked me to be relax and confident. It helped me alot

      Interview questions [1]

      Question 1

      Present yourself in both french and english
      Answer question
      1