Prescreen with recruiter followed by two rounds of interviews that were all virtual.
It was based around behavioral type questions. Come prepared and you will do just fine and be sure to come with questions as well.
Interview questions [1]
Question 1
Tell me about a time you went above and beyond for a client.
I applied online. The process took 2 weeks. I interviewed at TIAA in Feb 2011
Interview
2 phone interviews, 1 face to face interview. In retrospect I was lied to...was told telecommuting was ok...OH NO IT IS NOT; was told this is not a sales role...OH YES IT IS...Bringing in new money is all that counts. Was told my book would be 100 clients, 2 advisors left when I was in training and I had 400 clients overnight.
Interview questions [1]
Question 1
Tell us how you would handle a upset client? Clearly, I did not see the writing on the wall...........
It is a very long Process, it took over two months. Recruiter ZOOM interview. Hiring Manager ZOOM interview. Panel ZOOM behavioral interview. Panel ZOOM role play interview. I waited two weeks with no response. I emailed the recruiter and no response. I emailed the Director and no response. I heard back from the recruiter and she did not have a decision yet. A week later I was informed that the role was given to an internal candidate.
Interview questions [1]
Question 1
tell me about a time when you had to influence somebody
I applied online. The process took 1 week. I interviewed at TIAA (Denver, CO) in Feb 2019
Interview
They scheduled my review for a Monday morning, 10am. My contact for the interview was not even at work on that morning. They hastily foiund a couple other people to do the interview. The interviewers were extremely unprofessional, sloppily dressed and very "cold". Had no interest in working for the company after the interview.