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      TIAA

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      Financial Services Representative Interview

      Sep 23, 2022
      Anonymous employee
      Charlotte, NC

      Other Financial Services Representative Interview Reviews for TIAA

      Financial Services Representative Interview

      Dec 12, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at TIAA (Charlotte, NC) in Sep 2022

      Interview

      Great process. It was organized and informative. I gained clarity on any questions I had about the company. The interviewers were great, and I enjoyed the process overall. The only con is that it can take some time to go over each step, so have some patients and apply for multiple positions.

      Interview questions [1]

      Question 1

      How would you handle an upset customer?
      Answer question

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at TIAA in Dec 2024

      Interview

      Had an initial phone call then a skills assessment, I was sent the assessment the evening after the phone call, I was told I had 48 hours to complete. The senior representative was rudely persistent in following up about taking the assessment, and five minutes after completing they had the audacity to email me saying "I was not a fit based on results". I have over four years of call center experience......

      Interview questions [1]

      Question 1

      Tell me about your previous and current role
      Answer question
      1

      Financial Services Representative Interview

      Aug 16, 2024
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at TIAA

      Interview

      about 30 min, not too hard. STAR method questions. Not sure how things went honestly.They said I should hear back in about 2 weeks. We will see how it turns out.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with difficult customers
      Answer question