I handed in an application form and waited a few days then followed up. I was told I could attend a group interview, which lead me to believe that if I had not have followed up, would I have been contacted at all??? Anyway I went to the interview, which wasn't really an interview... it was a room full of 8-9 potential applicants like myself. Two assistant managers were present and explained the ideas behind the company e.g. customer service ideals (which every company has to be honest). They asked a few questions, "what does customer service mean to you?" "tell us a bit about yourself" ect. Then they gave us back our applications to see if we wanted to make any changes (and people who filled out an application online were made to fill one out by hand). They also made it a point to mention that ALL your references had to pickup the phone otherwise you would not be called in for a 1:1 interview, even if they really liked you. So that's it, applications were handed back in and you left. Guess mine didn't pick up LOL