I applied online. The process took 2 days. I interviewed at TP (Glasgow, Scotland) in Nov 2017
Interview
I received a call, got a check and small phone interview and was then brought into their office and filled out a simple quiz and then did a mock-call with the interviewer where the interviewer acted as a customer complaining about being over-charged and then asked some further questions. I then received confirmation of my acceptance later on that day.
Interview questions [2]
Question 1
What is that that makes for a good customer service advisor?
The interview process was tedious with lot of online sections. We had about 4 assessments and in person interview. Our language fluency was tested. The test comprised of Grammar, Vocabulary, Comprehension and Understanding. The test was based on English and French.
Interview process very easy. Basic questions, they need people, so nothing special to mention here. I had a few tests to pass (language test, French in my case, typing speed..) I’ve spoken with a french speaker from HR, she was explaining to me life in Athens (well she “forgot” to mention how difficult is it to find an accommodation with such a low salary). We also had a quick chat in English. They took care of the flight expenses, taxi at the arrival and the first week’s hotel expenses.
Was straight forward amd to the point. Very clear on expectations of the job role amd what it entailed. Took the position as I was impressed by the micro management