I applied online. I interviewed at TP (Virginia Beach, VA) in May 2015
Interview
I applied online and was contacted the next day via email to attend a phone conference for a group information session. After the phone conference was over (approx. 45 minutes), I was given an email address for a recruiter to set up a phone interview. The first phone interview that was scheduled, I never received a call. The next interview that was scheduled (the next day) the recruiter called me 30 early, so I ended up missing the call. Then the next day, I finally received a call but it was 15 minutes late. So if you don't get a call within a few minutes of your scheduled interview, don't give up, they might just be running a little behind. After my phone interview I was contacted by the Lead Recruiter and was offered the job. $10/hour during the 3 week training and then $11/hour once the training was completed.
Interview questions [1]
Question 1
1) Tell me about your customer service experience.
2) What made you chose the Apple Home Adviser position with Teleperformance?
3) Tell me about a time where you had to deal with a customer that wasn't happy with either a product or with the customer service that they received.
4) Do you own any Apple products yourself?
5) Do you know all of the settings and features of those devises?
6) Tell me about your most recent job?
7) How many unplanned days off during a 1 year period do you feel are acceptable?
(Answer: 1-2 days max)
8) Role play: The interviewer will play the "frustrated customer"..........try to talk them thru being able to turn their iPhone on.
(Acknowledge the issue, be empathetic with the customers frustration, remain calm and try to fix
the problem, Ask "How long has this been happening?" "What all have you tried to fix the
problem?").
9) Do you have any obligations that would make you need to work a certain schedule or do you have open availability?
10) How many .02 cent stamps are in a dozen?
(Answer: 12 stamps)
11) There is a forest of 17 trees.....all but 9 die......how many trees are left?
(Answer: 9 trees)
12) 30 divided in half and then add 10.
(Answer: 25)
13) Define the word "current".......
14) What is a contingent statement?
I applied through a recruiter. I interviewed at TP (Meridian, MS) in Aug 2021
Interview
very smooth, nice recruiter & friendly! very detailed information about the job & the opportunities they have to offer. Interest also in you & what you have to offer. They also go over schedules (subject to change)
Easy going it was a zoom call they went over the company they put you in different rooms and asked some interview questions said if you were chosen would receive a offer letter email
I applied online. The process took 3 days. I interviewed at TP in May 2019
Interview
I had talked with my recruiter in the first round. The only thing she asked was about my home office and when will I get a phone line put in. I had to give her my skype username. Then later on today, I got a call from another supervisor. She just asked technical stuff such as how to power off an iPhone during our roleplay as well. I had so much fun during that interview process the only thing I wished that it was longer. I enjoyed it a lot. The supervisor that interviewed me was suburb as well.
Interview questions [1]
Question 1
What do you connect your keyboard up to on your computer?
What do you consider great customer service?