The complete hiring process took about a month and a half. I originally applied for an inbound sales representative, but during the offer call it turned out to just be an inbound customer service rep job. I am pretty flexible so I had no complaints, but those who had done the initial interview and wanted sales because of the commission were told they had a few positions left and that they could possible fit them in. The process pretty much went like this: -received email stating they had receive my application -email saying my application had been accepted -email checking if my computer met their work requirements -email asking me schedule a date for my interview -email letting you know if you were offered the job or not -email testing your computer requirement again -offer call invitation (you then schedule a date like you did with the interview -offer letter and then a slew of email about drug testing, I-9, etc. And that's pretty much it, you find out when you start during your offer call. The interview process wasn't bad at all. You start with a general overview of the company and their requirements, they ask everyone what hours they are looking for, but it's likely you won't get them anyway. It's pretty much the needs of the company they are contracting with. Then each applicant is taken to the side (virtually) and interviewed. Then you can hang up. So don't be nervous, if you are dedicated and have patience, anyone can be a good customer service rep.