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      At Home Technical Support Interview

      Sep 19, 2019
      Anonymous Interview Candidate
      Birmingham, AL
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at TTEC (Birmingham, AL) in Sep 2019

      Interview

      Clicked link from Glassdoor - Applied on site. Received email to take a quick test to determine very basic Windows knowledge... then one to download PC testing tool that ensures the PC is up to their minimum requirements. About a week later, received an invitation for a web ex type interview. This interview is held with multiple candidates. You must have a web cam.

      Interview questions [5]

      Question 1

      How would you handle a difficult customer
      Answer question

      Question 2

      How do you answer a question that you do not know the answer to
      Answer question

      Question 3

      How do you handle criticism from customers and from coworkers and team leads
      Answer question

      Question 4

      What would be the most difficult challenge of working remotely assisting customers
      Answer question

      Question 5

      What is the importance of keeping up with current technology
      Answer question