The first interview was conducted by an HR personnel who asked about my professional history while simultaneously assessing my communication skills. It was a relaxed one, questions were the usual like, "tell me about yourself, strengths, salary expectations". After you pass the knowledge exam, there would be another interview, this time from the Team Leaders of the account where you'd be assigned. There were two of them and they were really nice. They asked about situations like, "how you handle stress, would you be willing to work on holidays, most memorable call during your time at previous BPO. They would like to know more about your personality and if you would be a good fit with the rest of team.