I applied online. The process took 2 months. I interviewed at Tails.com in Dec 2020
Interview
The interview process is very thorough and this was great as it gives you the opportunity to meet many different people from the company and ask lots of questions. It gives you the opportunity to decide if the company is right for you as much as it gives tails.com the opportunity to get to know you.
Every step of the process was enjoyable as everyone I spoke to was incredibly lovely. The first step for me was a 20 minute phone interview. I then had an hour long one to one interview with a Team Leader which also included a written test and phone call role play. (I didn't do a group task as there was not enough applicants at the time). I then had a one to one interview with the CX Operations Manager and then following this I had two more separate one to one interviews with the Head of CX and the Operations Director. I felt very welcomed from the start.
Hi there,
Thanks for taking the time to share your interview experience - I’m really happy to see that overall your experience was positive. We are working on reducing our interview process time as 8+ weeks is a little longer than we’d like.
I hope that you love your new role at tails.com - welcome to the team!
Many thanks,
Henrik Malmquist
Head of People
Other Customer Experience Specialist Interview Reviews for Tails.com
3 stages of interview with different levels of members of staff. Included a written test. Different questions throughout each of the interviews. All done over video call remotely. Positive experience.
Interview questions [1]
Question 1
What is an example of a time I've helped someone at work.
I applied online. The process took 2 weeks. I interviewed at Tails.com (Richmond, London, England) in Oct 2025
Interview
I applied online on their website. After 2 weeks I received an email to schedule a phone interview with Dawn. I found her on LinkedIn and read some of her posts. At the start of the interview I shared that I read some of her post and now I am even more motivated to work in the company, but I could sense that she felt ashamed of what I've said.
She was very strict and cold when asking questions, so I felt even more nervous.
She asked me:
Tell me about yourself
Why tails.com ?
Tell me a time you handled a difficult customer
When have you made a change at work?
"What are your salary expectations?"
In the interview I asked about the progression pathway in the company and she was honest, expressing that it won't be any progression for me as the job I am applying is a maternity cover only. Then I asked what are the dates were for the training to have a clear picture of the situation, and she said they don't have any dates.
***Well, when I was pregnant, I definitely knew when my maternity is supposed to start and my employer was aware as well. From her answers I felt that they are not actually looking for staff, but gathering some data from people or may be trying to gain popularity. 20 days after the interview, I received an email with personalised feedback, which is good. I wish the company the best, but I won't be spending time applying there for the future, as it may be just a wast of time, as it was my first time.
General interview questions - what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc. Phone interview & face to face interview
Interview questions [1]
Question 1
what attracted you to this company, explain a time you had to deal with a difficult customer, what attracted you to the role etc.
