Tech Mahindra Customer Service Associate interview questions
Updated Feb 18, 2025
based on 38 ratings
Difficulty
Easy
Experience
Very positive
How others got an interview
48%
Applied online
Applied online
15%
Campus Recruiting
Campus Recruiting
9%
Other
Other
9%
Employee Referral
Employee Referral
9%
In Person
In Person
6%
Staffing Agency
Staffing Agency
3%
Recruiter
Recruiter
Interview search
38 interviews
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Tech Mahindra interviews FAQs
Customer Service Associate applicants have rated the interview process at Tech Mahindra with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 64.1% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Associate roles take an average of 1 day to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Tech Mahindra overall takes an average of 15 days.
Common stages of the interview process at Tech Mahindra as a Customer Service Associate according to 2 Glassdoor interviews include:
One on one interview: 50%
Skills test: 25%
Background check: 25%
Here are the most commonly searched roles for interview reports -
Worst process, almost 4 rounds , last one is phone call interview, after 2 to 3 days u need to join, not at all good experience , very poor sal, no growth , they didn't provide proper weekoff, worst food from canteen , but friendly employees
I applied through other source. I interviewed at Tech Mahindra
Interview
It was good. Communication skills are most important. One should be very fluent and confident enough. There will be 3 rounds of interview and also a round on email writing to customer complaints.
Interview questions [1]
Question 1
What is customer service ?
Difference between empathy and sympathy ?
I applied online. I interviewed at Tech Mahindra (Calcutta) in Jul 2020
Interview
The interview process is of moderate difficulty and firstly it will be consisting of an hr round and an email writing round and lastly an online mok chats/calls/emails with the client.