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      The Hartford

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      Customer Care Associate Interview

      Aug 6, 2012
      Anonymous employee
      Santee, CA

      Other Customer Care Associate Interview Reviews for The Hartford

      Customer Care Associate Interview

      Mar 17, 2013
      Anonymous Interview Candidate
      Santee, CA
      No offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at The Hartford (Santee, CA) in Jun 2011

      Interview

      They were rushing to hire people for the next training class so I just had to do a phone interview, skills test on-site, and final in-person interview. The phone interview was easy as was the skills test since it was on a computer. The final interview was with a manager and it was all problem questions as in how did you handle a certain situation and what skills did you use and what was the outcome.

      Interview questions [1]

      Question 1

      What was the most difficult situation you faced when dealing with a difficult customer and how did you handle it, what was your solution and outcome?
      Answer question
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 days. I interviewed at The Hartford (Santee, CA) in Mar 2013

      Interview

      After applying for the position if qualified I take it the company send you a assessment test from there you are given a 30 minute interview from a talent agent of the company.

      Interview questions [1]

      Question 1

      On the 30 minute interview I found it weird that the interview agent never ask did I have question on what they are looking for.
      Answer question