1. Application
You typically apply in person by filling out a paper application at the store. Some locations may also accept online applications.
Showing enthusiasm for Trader Joe’s culture and customer service goes a long way even at this stage.
2. Initial Contact
If selected, you’ll usually get a call from the store’s “Mate” (assistant manager) or “Captain” (store manager) to schedule an interview.
This first interview is often in person, but sometimes a quick phone screen happens first.
3. First Interview
Usually conducted by a Mate.
Casual and conversational — Trader Joe’s wants to see if you’re friendly, approachable, and customer-service focused.
Typical questions:
Why do you want to work at Trader Joe’s?
How would you handle a difficult customer?
What does good customer service mean to you?
Tell us about a time you worked as part of a team.
4. Second Interview
Often with the store Captain.
Focuses more on teamwork, reliability, and cultural fit.
They may also discuss scheduling, pay, and expectations.
Trader Joe’s values people who are upbeat, flexible, and enjoy interacting with others.
5. Job Offer & Onboarding
If they decide you’re a good fit, they’ll call with an offer.
After accepting, you’ll go through onboarding (paperwork, safety training, intro to store culture).
New hires usually start as “Crew Members” with responsibilities like stocking, cashiering, and customer interaction.