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      Call Center Representative Interview

      Mar 21, 2021
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at U.S. Bank (New York, NY) in Feb 2021

      Interview

      Very professional, loved how interactive and understanding each manager was. I felt very comfortable and was able to ask questions. The process was 2 steps and I absolutely recommend anyone to apply.

      Interview questions [1]

      Question 1

      Basic scenarios on prior experience
      Answer question

      Other Call Center Representative Interview Reviews for U.S. Bank

      Call Center Representative Interview

      Jan 22, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at U.S. Bank in Mar 2021

      Interview

      Easy but long hiring process it took about a month after the interview to start working . It was a two part process very easy and smooth be comfortable and ready to answer questions of the past .

      Interview questions [1]

      Question 1

      How would you deal with a customer who’s upset .
      Answer question

      Call Center Representative Interview

      Oct 27, 2020
      Anonymous employee
      Saint Paul, MN
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at U.S. Bank (Saint Paul, MN) in Jul 2018

      Interview

      Lengthy. Required to answer circumstantial/situational/hypothetical questions. Mainly in regards to hypothetical customer concerns and not so much product service knowledge. Intimidating and feels like interrogation. Excessive questioning. The interview several candidates at once right down your answers to your questions and evaluate with other managers to see who is the best qualified based on who gave the best answer

      Interview questions [1]

      Question 1

      What would you do if a customer pushed back against a situation resolution that they didn’t agree on. How would you overcome XYZ situations. Who would you consult in XYZ situations.
      Answer question