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      U.S. Bank

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      Customer Service Representative (CSR) II Interview

      May 10, 2023
      Anonymous Interview Candidate
      Lake Elsinore, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at U.S. Bank (Lake Elsinore, CA)

      Interview

      Manager was Very professional and straight to the point. Explained position duties well. Made me feel very comfortable and made sure we were on the same page as to what the position required.

      Interview questions [1]

      Question 1

      What is your biggest strenght?
      1 Answer
      1

      Other Customer Service Representative (CSR) II Interview Reviews for U.S. Bank

      Customer Service Representative II Interview

      Sep 12, 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at U.S. Bank in Sep 2020

      Interview

      Two interviews, each of them are 1:1. Recruiter asked me basic questions about my qualifications, why I decided to apply. I was asked about my salary requirements, which took me back for some reason. The second interview was a combination of general and behavioral questions. Both interviews were over the phone and very pleasant.

      Interview questions [5]

      Question 1

      What are your salary requirements?
      1 Answer

      Question 2

      Why do I want to join Customer Service?
      1 Answer

      Question 3

      Can you tell me about a time you handled an irate customer (STAR)?
      Answer question

      Question 4

      Have you ever made a mistake and how did you handle it (STAR)?
      1 Answer

      Question 5

      Tell me about yourself, what is the path that led you to US Bank?
      Answer question
      3

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