UPS Customer Service Representative interview questions
Updated Sep 5, 2025Difficulty
Easy
Experience
Very positive
How others got an interview
- 13%Staffing AgencyStaffing Agency
- 10%In PersonIn Person
- 8%OtherOther
- 5%RecruiterRecruiter
- 5%Employee ReferralEmployee Referral
- 3%Campus RecruitingCampus Recruiting
Interview search
43 interviews
UPS interviews FAQs
- Customer Service Representative applicants have rated the interview process at UPS with 2.1 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 70.5% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 11 days to get hired, when considering 32 user submitted interviews for this role. To compare, the hiring process at UPS overall takes an average of 13 days.
- Common stages of the interview process at UPS as a Customer Service Representative according to 32 Glassdoor interviews include:
One on one interview: 25%
Phone interview: 19%
Background check: 16%
Skills test: 12%
Drug test: 7%
Personality test: 7%
Group panel interview: 7%
IQ intelligence test: 3%
Presentation: 3%
Other: 1%
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