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      Bank Customer Service Representative Interview

      Oct 17, 2023
      Anonymous Interview Candidate
      Tampa, FL
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at USAA (Tampa, FL) in Jul 2023

      Interview

      I scheduled an interview, I waited for a call that I never received, 45 minutes after the time scheduled I emailed the recruiter that was supposed to contact me and she said we can reschedule for the next day at the same time because she didn’t know the system scheduled the interview and continued to send me a link so that I could choose a date and time available from there. There was no availability for that time or date so I had to schedule for a week later. I had my interview, the recruiter could not answer some of my questions because she didn’t have the answers proceeded to direct me to their website instead which I reviewed before the interview so I knew it did not have the answers I was seeking. She was stumbling the whole interview and more nervous than I was. She wrote me off because I lived 45-50 minutes away from the office which I live in central Florida most people to travel 30 min- an hour to work, this person would have no knowledge of traffic or how commuting is in this area because she lived in Texas which then contradicts herself by saying she drives an hour and a half to work so she wasn’t sure this would be setting me up for success. I was absolutely turned off by the whole experience so I guess it was okay,

      Interview questions [1]

      Question 1

      Skills, qualifications, previous job history, etc…
      Answer question