I responded to an ad online for customer service people. I sent a resume and was called back in a few days. The HR guy, Jason, asked a few qualifying questions over the phone. "Do you have a degree?, Are you currently employed?" Nothing major, set up an interview time. There were 7 of us in the group. They took us to a conference room where we took a couple of number tests (matching numbers and next-in-sequence). We were each interviewed by an HR person individually. They told me to wait in the lobby, then I took 2 more tests (spelling and typing), then I met with "the panel". It was 3 of the HR people at once. Went back to the lobby, interviewed with the head HR person and was given one final test (sales/customer service). This was a week ago and its been radio silence since. I thought it all was going very well, but evidently I missed something.