United Airlines Customer Service Representative CSR interview questions

On the spot job offer hiring event: 1. Checked in w/ HR (bring a resume, multiple if not using resume paper, just in case it rips or wrinkles) 2. Brief presentation with approx 20 candidates. 3. 7 interviewers calling names for a 30 minute one-on-one. They are reading for a panel with a list of questions. The STAR method is required/highly preferred. (Situation, Task, Action & Result) 4. If hired, proceed to next room to complete background test (have your employer address, ph# and dates worked) 5. Complete fingerprints (bring two forms of identification) 6. Complete mouth swab drug test ( takes approximately 30 minutes all together) 7. Check out w/ HR Started at 9am and was done by 2pm A website called interviewbaba with the title, “top 25 United airline’s questions and answers” helped TREMENDOUSLY! If you are from out of state, you must pay for your own airfare. I’ve met 4 candidates that were from different states interviewing for this major hub.