Customer Service Representative applicants have rated the interview process at United Airlines with 2.7 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 83% positive. To compare, the company-average is 74% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 25 days to get hired, when considering 83 user submitted interviews for this role. To compare, the hiring process at United Airlines overall takes an average of 26 days.
Common stages of the interview process at United Airlines as a Customer Service Representative according to 83 Glassdoor interviews include:
One on one interview: 19%
Drug test: 17%
Skills test: 16%
Background check: 11%
Phone interview: 9%
Presentation: 7%
Personality test: 7%
IQ intelligence test: 7%
Group panel interview: 7%
Other: 1%
Here are the most commonly searched roles for interview reports -
I applied in-person. The process took 1 week. I interviewed at United Airlines
Interview
About 50 people were waiting and put in a room to be called as interviewers were able to speak with us then we were called interviewed. While I was waiting I went to the restroom where I noticed a few people that were interviewed before me filing out paperwork and waiting outside an office. Which I believe were their background check paperwork. But, after my interview I was just walked out making me doubtful of getting the job. I feel that more of the first people that were interviewed got the job after about half no many were sent to the second step. I was also asked questions that made it really hard to answer or make me really stand out.
Interview questions [1]
Question 1
When was a time you had to use safety procedures on a job?
I applied in-person. I interviewed at United Airlines (Austin, TX) in Nov 2025
Interview
The interview process was shortened to four questions, as two questions asked the same thing but were worded differently. The two interviewers who were supposed to attend did not, so I was interviewed by one man who asked the questions and wrote down my answers about how my experiences could apply to the role.
Interview questions [1]
Question 1
Tell me about a time when you had to help with one team member who was struggling, and what steps you took to address it.
asked six situational questions in person, wrote down your entire response in a packet. interviewer chose the questions from a list from each page. was sent to interview in separate room after brief presentation
Interview questions [1]
Question 1
give an example of when you went out of your way to help a customer
I interviewed at United Airlines (Los Angeles, CA)
Interview
hired on site. start date a month after offered the job. must pass a drug test and background check. questions asked were basic vustimer service questions . They were looking for you to answer questions with star method
Interview questions [1]
Question 1
Tell me about a time you went over and beyond for a customer.