UnitedHealth Group Customer Service Representative interview questions
Updated Jan 27, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 6%RecruiterRecruiter
- 6%In PersonIn Person
- 3%Employee ReferralEmployee Referral
- 2%OtherOther
- 1%Staffing AgencyStaffing Agency
- 1%Campus RecruitingCampus Recruiting
Interview search
384 interviews
UnitedHealth Group interviews FAQs
- Customer Service Representative applicants have rated the interview process at UnitedHealth Group with 2.6 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 57% positive. To compare, the company-average is 60% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 378 user submitted interviews for this role. To compare, the hiring process at UnitedHealth Group overall takes an average of 25 days.
- Common stages of the interview process at UnitedHealth Group as a Customer Service Representative according to 378 Glassdoor interviews include:
Phone interview: 18%
Skills test: 16%
One on one interview: 15%
Drug test: 15%
Background check: 12%
Personality test: 9%
Presentation: 5%
IQ intelligence test: 5%
Group panel interview: 4%
Other: 1%
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