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      UnitedHealth Group

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      Customer Service Representative Interview

      Sep 12, 2011
      Anonymous employee
      Costa Mesa, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at UnitedHealth Group (Costa Mesa, CA) in Sep 2011

      Interview

      I applied online and took an assessment test, I then received an email asking me to come take an assesment test on site. I scheduled that, took the test the test itself is only about 20-30 minutes but they also have you resubmit your application online and check for errors. The assesment test consisted of navigating different computer screens, and responding to fake calls...it was the exact same test I took when i initially apllied at home. They then checked my computer score escorted me out of the room and scheduled an interview with a recruiter for thew next afternoon. I had the interview that day, it was 1:1 with the recruiter asking me questions to reveal my personality such as tell me about a time you witnessed a co worker deal with an ethical dilima, and also just asked me about my work history. Then she told me I would be emailed in 2-3 and let me know yes or no on 2nd interview... but she actually ended upcalling me directly almost immediatly after my interview to schedule my 2nd interview with the hiring manager, she scheduled me for the next morning but ended up calling back to reschedule because neither managers would be onsite that day. I had my 2nd interview with the hiring manager about 4 days later same sort of questions, almost the exact questions.. we really just had more of a conversation I was more nervous with the recruiter then I was with the actual hiring manager! He then told me I would hear back within 10 days , but instead I was contacted the next morning to give me the "contingiant job offer" ..must pass backround check and drug screen.

      Interview questions [2]

      Question 1

      Tell me about a time you were dissapointed in the quality of something your own team did.
      Answer question

      Question 2

      give an example when you solved a problem with a complex solution
      Answer question
      1

      Other Customer Service Representative Interview Reviews for UnitedHealth Group

      Customer Service Representative Interview

      Jan 27, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.

      Interview questions [1]

      Question 1

      Explain a situation where you had to assist an unhappy customer.
      Answer question

      Customer Service Representative Interview

      Dec 16, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.

      Interview questions [1]

      Question 1

      General customer service experience on my resume, if I had any insurance experience
      Answer question

      Customer Service Representative Interview

      Nov 5, 2025
      Anonymous Interview Candidate
      Port St Lucie, FL
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025

      Interview

      Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.

      Interview questions [1]

      Question 1

      Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
      Answer question
      1