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      UnitedHealth Group

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      Support Coordinator Interview

      Aug 6, 2012
      Anonymous employee
      Cypress, CA
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 4 months. I interviewed at UnitedHealth Group (Cypress, CA) in Jul 2012

      Interview

      I created a profile on the website and was contacted after a while from their talent department. The person calls to schedule an interview over the phone and sends you an email of what the job expectations are. They call you and ask you questions about your past job experience and you have to try to make it apply to the job you're applying for. You also need to include information from the expectations that they email you. The phone interview is the worst part. You get an email about two weeks later stating wether you will be considered or not. If you are contacted a few weeks later it will be for an in person interview. They have interview tips on their website and they send you tips for a reason. In the interview you will come at the same time as a bunch of other people but you already have a specified interviewer. You get asked four scenario questions and you are graded anywhere from "Don't ask" to "Outstanding". Ask a few questions, it helps, big time. After the scenario interview you will take a computerized exam depending on which job you're going for and they will contact you in some weeks. If you get a job offer you go through a background process and drug screen and the rest is history.

      Interview questions [1]

      Question 1

      It wasn't a question it was the computer test where you had to act as if you were actually on the phone with four different customers/patients.
      1 Answer