I applied Febraury 19,2018, first was initial then the versant and written exam, after u passed then u will proceed to the final interview, process was fast, and after the interview then you are going to wait again for the results, and then someone from the recruitment will approach you regarding the results, and for me this guy give me a medical form to complete in adventus, and so i comply and completed the medical exam, I was able to submit it to the recruitment and was advised to wait for their call regarding the job offer?? I was told that their is a possibility that my job offer was not approved by the hiring manager?? So a week has passed and no call from them yet.. Well its dissapointing cause they should atleast inform me that i didnt qualify on the day that i applied.. Seriously? Optum? Why hassle your applicant to do medical exam when u wont give a job offer? ? We are just waiting in vain
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.