I applied online. The process took 1+ week. I interviewed at UnitedHealth Group (Phoenix, AZ) in Aug 2012
Interview
I put my resume on their website and was called for phone interview. It went pretty good and the person doinging the interview knew I had been out of work over a year. Asked to come in for an interview. The location was 27 miles away but they quoted me a pretty good salary and good benifits so I decided to go for the interview. When I went in to interview was told I would be interviewing for different position which I had no experiece for. After the interview I was told since I hadn't worked for over a year the salary I would be offered was almost $3.00 an hour less! Most of the questions were centered around personal questions. There were a few work related question mostly related on how I would deal with coworkers.
Interview questions [1]
Question 1
How would you deal with a conflict between two coworkers.
The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.
Interview questions [1]
Question 1
Explain a situation where you had to assist an unhappy customer.
Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.
Interview questions [1]
Question 1
General customer service experience on my resume, if I had any insurance experience
I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025
Interview
Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.
Interview questions [1]
Question 1
Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.