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      UnitedHealth Group

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      Customer Service Representative Interview

      Jan 14, 2013
      Anonymous employee
      Westerville, OH
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at UnitedHealth Group (Westerville, OH) in Jun 2012

      Interview

      The interview consisted of being called in to do an assessment, which was very easy. You take simulated phone calls, do a personality test, and answer general questions about where you have worked (including phone numbers, addresses - you are required to redo the application at the site you come into interview at). From there, you meet with the tester who did your assessment, and they will tell you if you passed or not. Then an interview is scheduled. On the day of the interview, you'll wait in the lobby - and then they'll come out of a secured door to get you. I was interviewed by the tester, who was an HR representative, and then a manager from another location who had flown in specifically for the interviews they were doing since they were hiring an entirely new class of people at our location. After both interviews, you are free to go. I received a call, a few weeks later, from someone in United's HR department out of state, in Texas, I believe. I played phone tag with her all day, and finally got a hold of her. She told me that I had the position but that I was wait listed for the class. I could be on "stand-by" if I wanted to be, which meant that if they called me to replace someone in the class, I would have to go the day they called. I explained I wouldn't be able to do that because (a) I needed to give my current employer at least 2 weeks notice, and (b) it would be unprofessional to leave them without any notice. The person I spoke with understood completely, and put me down to be listed in the next class they were doing (in the fall, this job was offered in the summer). Fall came, and I emailed the original HR person because I had not heard anything about the 2nd class from anyone. The HR person responded and told me the 2nd class had been cancelled, they were no longer going to be offering it.

      Interview questions [1]

      Question 1

      Most of the questions with the 1st person I interviewed with were behavioral based customer service questions. There were behavioral & specific situation questions asked with the second person I interviewed with.
      Answer question

      Other Customer Service Representative Interview Reviews for UnitedHealth Group

      Customer Service Representative Interview

      Jan 27, 2026
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      The interview process was quick. During the process my recruiter was able to explain everything in great detail. It was a refreshing experience. It consisted of in person and group interviews.

      Interview questions [1]

      Question 1

      Explain a situation where you had to assist an unhappy customer.
      Answer question

      Customer Service Representative Interview

      Dec 16, 2025
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at UnitedHealth Group

      Interview

      Once you finally get a call it’s a quick interview process. I did 2 interviews but decided to move on. Pretty standard stuff, will ask you about previous insurance and/or customer service experience. Low entry level pay.

      Interview questions [1]

      Question 1

      General customer service experience on my resume, if I had any insurance experience
      Answer question

      Customer Service Representative Interview

      Nov 5, 2025
      Anonymous Interview Candidate
      Port St Lucie, FL
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at UnitedHealth Group (Port St Lucie, FL) in Nov 2025

      Interview

      Interview process is different. You receive an email interview to go over the position and answer questions and you video your answers. If selected you continue on to the next interview with and find out if you got the position or not.

      Interview questions [1]

      Question 1

      Normal interview question, introduce yourself, tell me about a time when you had to deal with an upset customer and how did you handle it? How do you handle constructive critism.
      Answer question
      1