Sr. CSM applicants have rated the interview process at UserTesting with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 45% positive. This is according to Glassdoor user ratings.
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It was pretty standard, chatted with the recruiter first, then the CS manager and then the account team! Very standard and easy going. There wasn't any presentation but they did ask "Give us an example when" or "How would you do this"
Interview questions [1]
Question 1
Give us an example when you managed an upset customer / give us an example when you helped a customer with their usage